FAQ | Natural Skincare: Botnal

Botnal is an imitation of nature and its perfect rhythms. We learn from nature to formulate skin care products that are effective, clean and caring. Our formulations are created with natural ingredients, plant based oils, cold-pressed oils, flower extracts, GMO free wax
Orders are shipped within 1-2 business days of being placed. You will receive a tracking number to follow your package’s journey.
We accept all major debit and credit cards, including Visa, Mastercard, and American Express along with UPI & Cash on delivery.
We deliver all across India through our website www.botnal.com. You can also order via Amazon or Nykaa.
Once an order is confirmed, it cannot be canceled or edited. Please double-check your shipping information and order details before completing your purchase. However, you can take advantage of our return policy once your order arrives.
We’re sorry for the inconvenience! Please try refreshing your browser or try using an incognito window, or email us at hellobotnal@gmail.com, and our support team will assist you promptly.
All our products are currently sold via www.botnal.com. You can also find us on Amazon and Nykaa. Happy Shopping!
The best way to stay up to date is to follow us on Instagram and Facebook and be the first one to know about our new products! You can also share your skin stories with us at hellobotnal@gmail.com and help us come up with new formulations!

As a part of our research and development, we ensure all formulations remain effective in various temperature conditions. All our products will arrive safe, sound and ready to use.
We don’t have samples available at the moment but we understand the importance of trying products before switching your routine! That’s why we have an easy return policy. For more information visit our return policy.
Our ingredients and product formulas are tested by third-party, independent laboratories to ensure they are safe, clean, and effective. We take our science seriously, and the results are real.
Even though our products are made with only clean and sustainable ingredients, we would highly recommend consulting your doctor or dermatologist before using any skincare if you are pregnant or nursing. You can find the ingredient details on the product pages.
Our formulations are clean, natural and effective, curated to work on every skin type across all genders and age groups. However, we recommend consulting a dermatologist first. You can also visit our product page to see a full list of ingredients.
We have never and we will never test on animals. So yes, 100% cruelty free products.
All Botnal products are clean, effective and sustainable, suitable across all skin types, age groups and genders. We offer products that are formulated to unzip your best skin health and are great for all skin tones and skin goals.